Category Archives: Marty’s Blog

“How does our Strategic Plan actually…happen?” This is a question that a client in York, PA, asked a few weeks back, and it’s not an uncommon one. The CEO believed […]

Management ability isn’t innate; it’s learned, like any other behavioral skill. Yet, 50% of new managers report that they received no training before assuming the role. We don’t allow a new employee to run a machine or to enter data without training; should employees who are new to management be treated any differently? Here’s why new managers are worth more time and attention.

A supervisor has two employees who perform poorly and are resistant to change. Because he hasn’t been trained in communications or coaching, rather than dealing with the problem head on, he complains about them and just tries to avoid them. Performance doesn’t improve.

“If we’re spending all this money on training, why aren’t we seeing better results?”

Problems like this may lie with the Multi-Unit Manager–the conduit between the home office and the field. This District Manager or Area Manager is the company voice, “touching” the units and the employees actually responsible for a plan’s execution. But do they have the skills, behaviors and competencies to communicate, influence and motivate?