“What is all this about ‘coaching’? Is that different from managing…and can my Managers learn that skill?”
Managing is a role and responsibility, defined as getting things done through others. A Manager knows that he only succeeds if his employees do, and that he gets rewarded for how his employees perform. Coaching is that behavior that improves the performance of those employees. And what could be more important? Many managers are not good coaches; results and turnover make that obvious. Almost any manager can become an effective coach, but it takes an education in a proven process that increases engagement, productivity and engagement. Role-playing these critical one-on-one performance discussions can be awkward, but it works